1. Account

Q: Is LANEIGE Online Account same as LANEIGE membership?
A: No, it is not the same. LANEIGE Online does not collect any personal data until customer created an account before checking out the cart. The purpose of LANEIGE Online account is to allow faster checkout in future when you make subsequent purchase.
Q: If I am an existing LANEIGE member, do I still need to create an account on LANEIGE Online?
A: Yes. LANEIGE membership data does not link with LANEIGE Online. Hence, you can only enjoy membership privileges for purchases made in LANEIGE Boutique and/or Departmental Store


2. Membership

Q: I am not a LANEIGE member now. How can I join LANEIGE membership?
A: You can sign up for LANEIGE membership via this link https://www.laneige.com/sg/en/customer-center/laneige-membership/laneige-membership.html
Q: Can I earn LANEIGE membership points when I make purchase on LANEIGE Online?
A: No, LANEIGE membership points can only be earned from purchases made in LANEIGE Boutiques and Departmental Stores 
Q: Can I enjoy my birthday privileges (20% & double points) on LANEIGE Online?
A: Unfortunately, LANEIGE members privileges can only be enjoyed at LANEIGE Boutiques and/or Departmental Stores.

3. Points Redemption

Q: Can I make redemption on LANEIGE Online?
A: Unfortunately no. Expiring points redemption have to be made in store only. 

4. Order

Q: How long are the expiry dates of the products sold?
A: Goods sold has a minimum of 6 months from the expiry date.
Q: What are the payment modes do you accept?
A: Currently we accept MasterCard, VISA and AMEX.
Q: Can I cancel my order because I order a wrong item/colour?
A: Unfortunately we do not accept any cancellation of orders once the order has been processed. However, for exchange of same products with different colour/shade, you may either email us at luanhan.lu@ych.com  and provide your order number for us to expedite the process.


5. Refund

Q: Can I return my products?
A: Goods sold are non-refundable but exchangeable in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/invoice for verification purposes.
Q: Can I exchange my products?
A: We will only exchange products if they are defective or damaged. Kindly write in to us at laneige@sg.amorepacific.com about your defective products and we will follow up on this issue. 
Q: I received a incorrect or missing product, what should I do?
A: We are sorry for this! Please drop us an email at laneige@sg.amorepacific.com with a photo of the defect item and your order reference no.


6. Shipping

Q: What are the delivery fees?
A: We are currently offering free shipping on all orders with spending above $80.
Q: How long does it take for my orders to be delivered?
A: Approximately 7-10 working days by our 3rd party delivery service provider. You will receive an email notification once the order has been scheduled for delivery.
Q: How can I track my parcel?
A: You can track your parcel once you have received an email that your order has been scheduled for delivery. The tracking number will be enclosed in your email. Kindly check your junk mail if you have not received any email from us.
Q: Is there international shipping?
A: Sorry, delivery is only within Singapore for now!