FAQ
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1. Account
Q: IsΒ LANEIGEΒ Online Account same as LANEIGE membership?
A: No, it is not the same.Β LANEIGE Online does not collect any personal data until customer created an account before checking out the cart. The purpose ofΒ LANEIGE Online account is to allow faster checkout in future when you make subsequent purchase.
A: No, it is not the same.Β LANEIGE Online does not collect any personal data until customer created an account before checking out the cart. The purpose ofΒ LANEIGE Online account is to allow faster checkout in future when you make subsequent purchase.
Q: If I am an existingΒ LANEIGE member, do I still need to create an account onΒ LANEIGE Online?
A: Yes. LANEIGE membership data does not link with LANEIGE Online.Β Hence, you can onlyΒ enjoy membershipΒ privileges for purchasesΒ madeΒ in LANEIGE Boutique and/or Departmental Store
A: Yes. LANEIGE membership data does not link with LANEIGE Online.Β Hence, you can onlyΒ enjoy membershipΒ privileges for purchasesΒ madeΒ in LANEIGE Boutique and/or Departmental Store
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2. Membership
Q: I am not aΒ LANEIGEΒ member now. How can I joinΒ LANEIGEΒ membership?
A:Β You can sign up forΒ LANEIGEΒ membership via this linkΒ https://www.laneige.com/sg/en/customer-center/laneige-membership/laneige-membership.html
A:Β You can sign up forΒ LANEIGEΒ membership via this linkΒ https://www.laneige.com/sg/en/customer-center/laneige-membership/laneige-membership.html
Q: Can I earnΒ LANEIGEΒ membership points when I make purchase onΒ LANEIGE Online?
A: No, LANEIGE membership points can only be earned from purchases made in LANEIGE Boutiques and Departmental StoresΒ
A: No, LANEIGE membership points can only be earned from purchases made in LANEIGE Boutiques and Departmental StoresΒ
Q: Can I enjoy my birthday privileges (20% & double points) onΒ LANEIGE Online?
A: Unfortunately, LANEIGE members privilegesΒ can only be enjoyed at LANEIGE Boutiques and/or Departmental Stores.
A: Unfortunately, LANEIGE members privilegesΒ can only be enjoyed at LANEIGE Boutiques and/or Departmental Stores.
3. Points Redemption
Q: Can I make redemption on LANEIGE Online?
A: Unfortunately no. Expiring points redemption have to be made in store only.Β
A: Unfortunately no. Expiring points redemption have to be made in store only.Β
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4. Order
Q: How long are the expiry dates of the products sold?
A: Goods sold has a minimum of 6 monthsΒ from the expiry date.
A: Goods sold has a minimum of 6 monthsΒ from the expiry date.
Q:Β What are the payment modes do you accept?
A: Currently weΒ acceptΒ MasterCard, VISA and AMEX.
A: Currently weΒ acceptΒ MasterCard, VISA and AMEX.
Q: Can I cancel my order because I order a wrong item/colour?
A: Unfortunately we do not accept any cancellation of orders once the order has been processed.Β However, for exchange of same products with different colour/shade,Β you may either email usΒ at Β gp_ysg_lan@ysg.com.sgΒ and provide your order number for us to expedite the process.
A: Unfortunately we do not accept any cancellation of orders once the order has been processed.Β However, for exchange of same products with different colour/shade,Β you may either email usΒ at Β gp_ysg_lan@ysg.com.sgΒ and provide your order number for us to expedite the process.
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5. Refund
Q: Can I return my products?
A: Goods sold are non-refundable but exchangeable in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/invoice for verification purposes.
A: Goods sold are non-refundable but exchangeable in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/invoice for verification purposes.
Q: Can I exchange my products?
A: We will only exchange products if they are defective or damaged. Kindly write in to us atΒ laneige@sg.amorepacific.comΒ about your defective products and we will follow up on this issue.Β
A: We will only exchange products if they are defective or damaged. Kindly write in to us atΒ laneige@sg.amorepacific.comΒ about your defective products and we will follow up on this issue.Β
Q:Β I received a incorrect or missingΒ product, what should I do?
A:Β We are sorry for this! Please drop us an email atΒ laneige@sg.amorepacific.comΒ with a photo of the defect item and your order reference no.
A:Β We are sorry for this! Please drop us an email atΒ laneige@sg.amorepacific.comΒ with a photo of the defect item and your order reference no.
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6. Shipping
Q:Β What are the delivery fees?
A:Β We are currently offering free shippingΒ on all orders with spending above $80.
A:Β We are currently offering free shippingΒ on all orders with spending above $80.
Q: How long does it take for my orders to be delivered?
A: Approximately 7-10 working days by our 3rd party delivery service provider. You will receive an email notification once the order has been scheduled for delivery.
A: Approximately 7-10 working days by our 3rd party delivery service provider. You will receive an email notification once the order has been scheduled for delivery.
Q: How can I track my parcel?
A: You can track your parcel once you have received an email that your order has been scheduled for delivery. The tracking number will be enclosed in your email. Kindly check your junk mail if you have not received any email from us.
A: You can track your parcel once you have received an email that your order has been scheduled for delivery. The tracking number will be enclosed in your email. Kindly check your junk mail if you have not received any email from us.
Q:Β Is there international shipping?
A: Sorry, delivery is only within Singapore for now!Β
A: Sorry, delivery is only within Singapore for now!Β
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